Customer service skills

The workshop is highly interactive, with plenty of group discussion and opportunities to reflect on how to apply learning back into the workplace.

LEARNING OBJECTIVES:

By the end of the course delegates will be able to;

• Appreciate and state why Customer Service is important
• Increase the quality of their Customer Service by;

– Focusing on their awareness skills

– Making the customer feel valued and welcome

– Finding out and meeting customer needs and wants

Tickets are also available through Eventbrite