Testimonials
Scenario: Despite having a social media policy in place, a client was concerned that staff were…
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Scenario: Following the request to provide a course on facilitating meetings, specifically around case meetings. Jacqueline…
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Scenario: Following the request to provide a Mentoring skills course for Hutchinson Networks as part of their…
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Scenario: As part of their strategic plan, Scottish Rugby were keen to provide soft skills training to all staff…
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Scenario: Influx Recruitment are pioneers in their field having transformed their business through use of social media. Sharon…
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Scenario: Avtek Solutions are keen to support efficiencies in the workplace. Mark Lawrie (Managing Director) had heard about…
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Scenario: Codonas as part of a strategy to protect the business from the unfortunate media attention that affected…
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Scenario: Successful Architect, Niall Young looking to develop his business sought one to one coaching from Jacqueline McGregor to…
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Scenario: A new Managing Director coming on board with fresh ideas to move forwards Business Gateway Fife led to…
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Scenario: Following a request to deliver a Communication skills course within one of the Care Homes…
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Scenario: Through her meetings with various organisations, Jacqueline recognised that many business owners were unaware of the…
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“I’ve got a much better vision about where I want the company to go” These were the…
Read MoreCoaching Case study
Re-structuring within a department had made a manager, with nine years’ experience in the organisation, feel unsure in terms of her role within the department
and she didn’t feel part of the management team. Her new line manager questioned her abilities and planned to place her on an improvement plan with the intention
that she would lose her job if she didn’t meet expectations.
The employee engaged on a coaching program. It became apparent that her lack of motivation was affecting her performance. As part of the coaching program she set herself goals to regain her motivation and to take actions to make her feel part of the team. By the end of the coaching program the manager stated she felt more motivated and was actively sharing ideas at the management meetings. Her line manager commented that he had seen a positive turn around in her performance.
Manager, Financial Services, Florida, USA
Talent Management Case Study
A client facing a skills shortage at management level asked for assistance to find a proactive approach to recruit and retain managers. Through working in partnership with the Client’s operational team, Jacqueline was able to introduce a Career Development Program which improved succession planning and staff retention as employees could see an opportunity for career development within the company. Results from the program also showed that individuals recruited through the program performed at a higher level than those recruited outwith. To add, the program saved the Client £140K in recruitment costs. The Client’s feedback was “Overall the assessment has been a great experience. It gives an extra image of professionalism to the Company and it shows that we care about our employees”
Contact Centre Director, Leading Global Outsourcing organisation, Edinburgh
